FAQ

What do you mean when you say “striving for zero waste”?
While we realize that achieving 100% zero waste is a challenging goal, we are making choices daily to become a 100% zero waste company. As part of our journey, we promise to be transparent about each component and ingredient of our products and how they meet our zero waste criteria. Although we are striving for perfection,we believe that each choice we make as an environmentally conscious community contributes to a collective impact along the way. We are part of this community together. If you have any suggestions about how we might better achieve this goal, please reach out to us!

Are your products 100% vegan?
Yes, our products are certified 100% vegan by Vegan Action. Certification requires proof that we and the suppliers we source our materials from do not use animal products, do not test on animals, and are GMO free. You can learn more about Vegan Action at Vegan.org.

Are your products 100% cruelty free?
Yes, our products are certified 100% cruelty free by PETA. We also require our suppliers to prove that they are cruelty free. You can learn more about PETA at PETA.org.

Are your products USDA organic?
Yes, our products are certified 100% USDA Organic. We have the highest standards when choosing the suppliers we source our materials and ingredients from, which includes their organic, environmental, vegan and cruelty free certifications.

Do your products contain gluten?
No, at this point in time, none of our products contain gluten or gluten-derived ingredients.

Are your products made in the U.S.?
Yes, all our products made in Los Angeles, California. Our products are quality tested in small batches, marked with a “made on date” and “batch number” to consistently ensure an exceptionally high standard.

How do you source your materials and ingredients?
Our ingredients and materials are primarily sourced from the USA, from suppliers that align with our core values of high quality ingredients and material that are healthy for you and our planet. As part those values, our products are paraben free, non-GMO, sulfate free, gluten free and include no harmful chemicals.

Are your products safe to use during pregnancy?
We always highly recommend you consult your physician to confirm products are safe to use during pregnancy.

What is the shelf life of your products?
Since our products are made of natural ingredients and we do not use any unnatural preservatives, our products typically have a shelf life of 6-12 months. Each of our product labels has a made on date, batch number, and a recommendation usage time once opened. Our products are bottled in dark bottles/packaging to limit exposure to sunlight. We also recommend you keep them out of direct sunlight and at room temperature or below, so they will stay fresher longer. In the rare case that you purchase one of our products and find that it is not at its freshest point, please email us so we can handle this on a case-by-case basis. You can reach us at info@rooterraorganics.com.

Are you going to be introducing more products?
Yes, we currently have several products in the pipeline that we are extremely excited to introduce and share with you over the next year. We will also be expanding our 100% USDA Organic Essential Oil Collection. We would love to hear your suggestions if there are specific products you’d like to see become part of our product line. You can reach us at info@rooterraorganics with those suggestions.

Your shipping rates seem high, why is that?
Some of our products are packaged in glass bottles to optimally store them and to avoid using plastic. The larger bottles are also heavier and therefore increase the shipping costs. We make sure to carefully package our products so they arrive to you safely and in optimal condition.

How soon can I expect my order?
All items ship within 24 hours once you order has been placed and payment processed, unless otherwise noted on the product listing.

Can I use more than one discount code at checkout?
At this time, we only allow one discount code per order.